AUSTIN, Texas 鈥� When you hear the phrase, 鈥淲hat鈥檚 in your wallet?鈥� the Capital One family of products immediately come to mind, and why wouldn鈥檛 it? After all, the Northern Virginia-based financial giant has invested millions of dollars and dozens of creative marketing concepts to ensure their brand, image and lineup of service offerings are both impactful and memorable.
But if you ask that question to any of the dozens of Capital One employees scattered throughout Austin this week for SXSW, you are likely to hear an answer that鈥檚 more along the lines of 鈥渆verything 鈥� and just a little bit more.鈥�
鈥淪outh By Southwest serves as a great forum for Capital One to touch our customers while also documenting the new, innovative and technological breakthroughs our company delivers over and above banking services, credit cards and checking accounts,鈥� said Capital One鈥檚 Vice President of Digital Product Marketing Amy Heidersbach.
Proof of that claim can be easily found at the corner of 5th and Trinity streets in downtown Austin where the company has completely overtaken Antone鈥檚 Restaurant, re-branding it for the week as the Capital One House.
On Day One of the on Friday, Capital One actually celebrated the one-year anniversary of the company鈥檚 professional relationship with the Amazon Alexa smart home hub. Formally launched as an official partner one year ago here at South By Southwest, Alexa interfaces at deeply personal levels with registered Capital One customers, offering voice-activated responses to the myriad complex and detailed questions a banking customer can potentially pose.
The innovation certainly doesn鈥檛 end there.
One new initiative that鈥檚 already making its mark across the country is Capital One鈥檚 newest retail concept, the Capital One Caf茅. Essentially a coffee bar and a banking center, all rolled into one, the Capitol One Caf茅 provides a venue where people can recharge their bank accounts, devices and lives while learning new ways to manage their finances, try out new digital and financial tools or simply grab a cup of coffee or pastry.
鈥淢ost people know Capital One as either a credit card company, a retail bank or both; but a couple of years ago, we set out on a journey to talk to Americans about their money in a way that allows us to fit neatly into their daily lives,鈥� said Shannon Jones, VP of Marketing for the Capital One Caf茅s.
The concept, Jones said, is not necessarily about replacing your regular coffee shop but rather to provide a new, different and exciting way to interface with your financial institution.
鈥淭he space is designed to continually provide a new experience each time you walk through our doors; from little messages and moments that make you feel good about what you鈥檙e doing there, to an interactive, visual-forward ethos that inspires you to do things on your own terms.鈥�
According to Jones, Caf茅 Ambassadors in Project Runway apparel are available to help coach patrons through such processes as setting up an account, paying their bills online, applying for a credit card and more.
鈥淥r if they simply want to order a cup of Peet鈥檚 coffee and enjoy the environment, that鈥檚 fine too.鈥�
The growth and emergence of the Capital One Caf茅 concept is really just beginning, Jones says.
鈥淥ur real estate teams are constantly seeking new locations, a process poised to result in more Caf茅 openings in the coming years.鈥�
So does that mean a D.C.-area cafe is on the horizon?
鈥淲ell, we have such a dominant presence in the National Capital area that it might be a while before we open a cafe in our hometown; but you never know what the future might bring.鈥�
Now that sounds like that鈥檚 a concept that Capital One is still keeping buried deep within their wallet!
Steve Winter and Kenny Fried are 草莓传媒 contributors who work for , a Sage Communications Company.
